If you are unhappy with the product you received:

  1. The Customer must notify Sitech of any non-compliance with the goods in writing within five (5) business days of delivery / Pick-up
  2.  If Sitech does not receive a notice within the time required, the Customer is deemed to have accepted the Goods
  3. If Sitech receives a written notice from the Customer within the time required the Customer may reject and return them (at Customer’s cost) to Sitech’s premises at 1/8 Hasler Road, Osborne Park WA 6017.
  4. To receive a refund for Goods that are new and returned, the relevant Good must be in a good saleable condition (except to the extent that any damage was caused by Sitech), in its original packaging, without an expired shelf life (if applicable) and with the original invoice; and
  5. If the conditions in clause 4 above are satisfied, the Customer will be entitled to receive the following credit for the new Goods purchased:
    (a) if the Good is returned within twenty-eight (28) days of delivery, the Customer is entitled to receive a credit for the full Price of the Good;
    (b) if returned after twenty-eight (28) days but on or before forty-two (42) days after delivery, a credit for the full Price less a restocking fee of 15% of the Price; and
    (c) if the Good is returned after forty-two (42) days of delivery, Sitech will determine a reasonable credit and the terms applicable and as a minimum apply the restocking fee under clause.

If you ordered the wrong item:

  1. The Customer must notify Sitech in writing within five (5) business days of delivery / Pick-up
  2.  If Sitech does not receive a notice within the time required, the Customer is deemed to have accepted the Goods
  3. If Sitech receives a written notice from the Customer within the time required the Customer may return them (at Customer’s cost) to Sitech’s premises at 1/8 Hasler Road, Osborne Park WA 6017 in exchange for the correct goods to the value of the goods invoiced. Any  difference in pricing will be invoiced/credited to the customer.

If you receive fauly or damaged goods: