If you are unhappy with the product you received:
- The Customer must notify Sitech of any non-compliance with the goods in writing within five (5) business days of delivery / Pick-up.
- If Sitech does not receive notice within the time frame stated, the Customer is deemed to have accepted that the Goods are fit for purpose.
- If Sitech receives written notice from the Customer within the time frame stated the Customer may reject and return them (at Customer’s cost) to Sitech’s premises at 1/8 Hasler Road, Osborne Park WA 6017.
- To receive a refund for Goods that are new and returned, the relevant Goods must be in a good saleable condition (except to the extent that any damage was caused by Sitech), in its original packaging, without an expired shelf life (if applicable) and with the original invoice.
- If the conditions in clause 4 above are satisfied, the Customer will be entitled to receive the following credit for the new Goods purchased:
(a) if the Goods are returned within seven (7) days of delivery, the Customer is entitled to receive a credit for the full Price of the Good;
If you ordered the wrong item:
- The Customer must notify Sitech in writing within five (5) business days of delivery / Pick-up
- If Sitech does not receive a notice within the time frame stated, the Customer is deemed to have accepted the Goods
- If Sitech receives a written notice from the Customer within the time frame stated the Customer may return the goods (at Customer’s cost) to Sitech’s premises at 1/8 Hasler Road, Osborne Park WA 6017 in exchange for the correct goods to the value of the goods invoiced. Any difference in pricing will be invoiced/credited to the customer.
If you receive faulty or damaged goods:
- The Customer must notify Sitech of the fault/damage within a reasonable period from date of purchase.
- Sitech will then determine if the goods are to be returned.
- If the fault or damage to the goods is deemed to be caused by abuse or misuse no refund or replacement will be offered. If the fault or damage is from factory or transit a replacement item will be issued.